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Hours of Operation
Telephone Technical Support is available from Monday - Friday, 7:30 AM to 6:00 PM.
 
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Remote Support

Pioneer Broadband employs software to remotely control your computer and help fix some problems you may have.  This remote desktop access is a great way for us to help you troubleshoot.     

If you have been instructed by a technician to start a Remote Desktop Session - PLEASE CLICK HERE

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What is your IP address?
One of the pieces of information our technicians may require is your public IP address.  If you are asked for this information PLEASE CLICK HERE.
     
If you or your company requires onsite assistance with an Internet-related technical issue you may contact our Service Dispatcher to schedule an appointment.

Email setup questions?  If you have email setup questions we have developed a few support documents to help you.

How to set up Authentication for Outlook Express.

  1. Open Outlook express
  2. Click onto tools across the top
  3. Click on to Accounts       
  4. Click onto the Mail Tab
  5. Double click the mail entry
  6. Click onto the servers tab
  7. Check mark the bottom box that says “my server requires Authentication”
  8. Click on the advanced Tab
  9. Change the number 25 to 587 
 

How to set up Authentication for Windows Live Mail.

  1. Open Windows Live mail
  2. On the left of the screen above where it says “inbox” you should see something that will say Ainop with your username right next to it.  Right click there and click on the “properties” option
  3. Click on the servers tab  
  4. Under username, type in your full email address
  5. Check mark the bottom box that says “my server requires Authentication”
  6. Click on the advanced Tab
  7. Change the number 25 to 587
  8. Click on apply and then OK at  the bottom.
  9. You should now be all set.

 
 

How to set up Authentication for Windows Mail. 

  1. Open Outlook express
  2. Click onto tools across the top
  3. Click on to Accounts       
  4. Double click the mail entry
  5. Click onto the servers tab
  6. Check mark the bottom box that says “my server requires Authentication”
  7. Click on the advanced Tab
  8. Change the number 25 to 587

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